Refund Policy

If you purchase credits and haven’t used them, you can request a full refund within 14 days of purchase, minus any payment-processing costs already incurred on the transaction. Refunds are issued back to the original payment method.

Credits that have been spent on completed API requests are non-refundable — the underlying model provider has already been paid for that compute, and we cannot claw it back.

Requests that fail or error are not billed. If a charge does occur for a request that failed to return a usable result, contact us and we will credit it back to your balance after verifying against our ledger.

Email [email protected] with your account email and the transaction date. We aim to respond within 2 business days and process approved refunds within 5–10 business days, subject to our payment processor’s timelines.

Payments are processed by Stripe. Creative Code SRL is the seller and merchant of record — your statement will show Creative Code SRL, and we issue invoices and account for VAT directly. Please contact us before initiating a chargeback; most billing issues can be resolved faster directly, and a chargeback may result in account suspension pending resolution.

Flat monthly plans can be cancelled at any time from the dashboard. Cancellation stops future renewal; we do not prorate refunds for the remainder of an active billing period.

Billing support: [email protected]. See also Contact and Terms of Service.