Microsoft-Decision-1

curl https://api.companyfabric.com/v1/decisions \
  -H "Authorization: Bearer $COMPANYFABRIC_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "model": "microsoft/microsoft-decision-1",
    "state": "Second time this month my card was charged twice. Refund me or I cancel.",
    "questions": {
      "category": {
        "type": "choice",
        "instructions": "What is this ticket about?",
        "criteria": { "billing": "Charges, refunds", "technical": "Bugs, errors", "other": null }
      },
      "urgent": { "type": "noul", "instructions": "Does this need a reply within the hour?" },
      "churn_risk": {
        "type": "score",
        "instructions": "How likely is this customer to leave?",
        "criteria": ["No signal", "Frustrated", "Threatens to cancel"]
      }
    }
  }'
# → { "model": "microsoft/microsoft-decision-1",
#     "answers": {
#       "category":   { "type": "choice", "choice": "billing", "confidence": 0.97, "probabilities": { … } },
#       "urgent":     { "type": "noul",   "noul": 0.88 },
#       "churn_risk": { "type": "score",  "score": 1.8, "confidence": 0.81, "probabilities": { … } }
#     },
#     "usage": { "input_tokens": 142, "output_tokens": 0, "cost_usd": 0.0000063 } }

const res = await fetch("https://api.companyfabric.com/v1/decisions", {
  method: "POST",
  headers: {
    Authorization: `Bearer ${process.env.COMPANYFABRIC_API_KEY}`,
    "Content-Type": "application/json",
  },
  body: JSON.stringify({
    model: "microsoft/microsoft-decision-1",
    state: "Second time this month my card was charged twice. Refund me or I cancel.",
    questions: {
      category: {
        type: "choice",
        instructions: "What is this ticket about?",
        criteria: { billing: "Charges, refunds", technical: "Bugs, errors", other: null },
      },
      urgent: { type: "noul", instructions: "Does this need a reply within the hour?" },
      churn_risk: {
        type: "score",
        instructions: "How likely is this customer to leave?",
        criteria: ["No signal", "Frustrated", "Threatens to cancel"],
      },
    },
  }),
})
const { answers, usage } = await res.json()

// Probabilities, not prose. Threshold them; a noul near 0.5 means "unsure",
// so fail closed and hand those to a human.
if (answers.urgent.noul > 0.7 && answers.category.choice === "billing") {
  // route to the billing on-call queue
}
console.log(usage.cost_usd) // what this call cost, same number as the dashboard

import os, requests

res = requests.post(
    "https://api.companyfabric.com/v1/decisions",
    headers={"Authorization": f"Bearer {os.environ['COMPANYFABRIC_API_KEY']}"},
    json={
        "model": "microsoft/microsoft-decision-1",
        "state": "Second time this month my card was charged twice. Refund me or I cancel.",
        "questions": {
            "category": {
                "type": "choice",
                "instructions": "What is this ticket about?",
                "criteria": {"billing": "Charges, refunds", "technical": "Bugs, errors", "other": None},
            },
            "urgent": {"type": "noul", "instructions": "Does this need a reply within the hour?"},
            "churn_risk": {
                "type": "score",
                "instructions": "How likely is this customer to leave?",
                "criteria": ["No signal", "Frustrated", "Threatens to cancel"],
            },
        },
    },
    timeout=30,
).json()

answers = res["answers"]
print(answers["category"]["choice"], answers["urgent"]["noul"], res["usage"]["cost_usd"])